Who Are Federal Student Loan Consolidation Servicers
Student Loan Servicers: Who They Are & How To Contact Them
Updated: February fourteen, 2022
If you lot're making payments on your federal educatee loans, or you're about to showtime, you've probably become acquainted with a new and somewhat mysterious entity known as your student loan servicer.
If you're not entirely sure who this company is, or what their role is in your pupil loans, you're not solitary. The student loan process tin can be a chip disruptive, and also frustrating if you lot believe your interest rate is also high. (And psst ... if your interest rate(due south) is over 4.0% click below and first saving today.)
Hither, we'd like to take a bit of the mystery out of the educatee loan payment process. Below you'll observe:
- A listing of the top pupil loan servicers
- Each company'southward contact info, and
- Answers to some of the nigh oftentimes asked questions surrounding educatee loan servicing.
News warning: Your loan servicer may be irresolute
Every bit 2021 draws to a close, several loan servicers are ending their contracts with the Dept. of Education and transferring the federal student loans they take to other servicers.
What does that mean for you:? If your loan is currently serviced by Granite State or FedLoan, your loan will soon be transferred to some other servicer.
If so, yous'll shortly be getting mail about your business relationship from one of the servicers the feds take authorized to take over those accounts.
The loans that are being transferred volition be serviced by one of the post-obit companies: Aidvantage, EdFinancial,MOHELA, Navient, and Nelnet. If your loan is being transferred, you should exist hearing from your electric current loan servicer, the new i, and the Dept. of Pedagogy too.
What does my loan servicer do?
Your loan servicer'due south principal job is to act as an intermediary between you and your lender. The lender is the 1 that provided the money for you to pay for college. At present, yous'll work with the student loan servicer to repay the lender.
The loan servicer does several things, including:
- Collecting and tracking your monthly student loan payments
- Offering support to customize your loan payments, such as changing from the Standard Repayment Plan to an Income-Driven Repayment Plan
- Assessing your eligibility for pupil loan forgiveness programs, and
- Assisting lenders with deferment or forbearance.
How do I know who my student loan servicer is?
Your loan is assigned to a loan servicer past the U.S. Department of Didactics after your loan amount is first paid out.
To discover your servicer, start by going to the National Pupil Loan Data System, which is the U.S. Department of Education's central database for student help.
Yous'll need your Federal Educatee Help (FSA) ID number to access your information. You lot should accept received your FSA ID when you filled out the Gratis Application for Federal Student Aid (FAFSA) manner back when you first applied for fiscal aid. If you can't remember your info, in that location are password-reminder prompts in many places on the site.
Click on Fiscal Aid Review to find out what type of loans you have and who services them, to check your current balances, and more.
The largest loan servicers currently in the space are:
- American Education Services (AES)
- CornerStone
- EdFinancial (HESC)
- FedLoan Servicing (PHEAA)
- Granite Country (GSMR)
- Great Lakes Educational Loan Services, Inc.
- MOHELA
- Navient
- Nelnet
- OSLA Servicing
A full list of servicers is available on the Federal Student Aid website.
When should I contact my student loan servicer?
If you're no longer in school, we recommend you lot contact your loan servicer when you:
- Have had any changes to your proper noun, address, e-mail or phone number
- Need assistance making your loan payment
- Take a question about your student loan pecker or monthly minimum owed, or
- Take whatever other questions well-nigh your student loan(southward) in general.
How do I contact my educatee loan servicer?
Below we accept listed the contact information for the main student loan servicers.
* Nosotros recommend yous verify the data provided below with the contact information provided on the loan servicer's website.
American Education Services (AES)
Office Hours: Yard - F: vii:xxx AM - 9 PM (EST)
Phone: 1-800-233-0557
Mailing address for general correspondence:
American Education Services
P.O. Box 2461
Harrisburg, PA 17105-2461
Website: http://world wide web.aessuccess.org/
Click here to read more than well-nigh AES
CornerStone
Role Hours:
Grand - Th: half-dozen:00 AM - 7:00 PM (MT)
F: vi:00 AM - v:00 PM (MT)
Telephone: 1-800-663-1662
Mailing Accost: (for full general correspondemce)
P.O. Box 145122
Salt Lake City, UT
84114-5122
Website: https://www.mycornerstoneloan.org/
EdFinancial Student Loans
Function Hours:
M - Thursday: viii:00 AM - eight:30 PM (EST)
F: 8:00 AM - six:00 PM (EST)
Phone:
Acct #s beginning with "F" (1-855-337-6884)
Acct #southward beginning with "C" (1-800-337-6884)
Mailing Address:
EdFinancial Services
P.O. Box 36008
Knoxville, TN 37930-6008
* meet more here - https://www.edfinancial.com/Contact#correspondence
Website: https://world wide web.edfinancial.com
Read More most EdFinancial
FedLoan Educatee Loans (PHEAA)
Office Hours: One thousand-F: 8:00 AM - ix:00 PM (EST)
Phone: 1-800-699-2908
Mailing Address:
FedLoan Servicing
P.O. Box 69184
Harrisburg, PA 17106-9184
Website: https://myfedloan.org/
Read More about FedLoan
Granite State - GSMR
Office Hours:M-F: eight:00 AM - 6:00 PM (EST)
Phone: 1-888-556-0022
Mailing Address:
Granite Country Direction & Resources
P.O. Box 3420
Agree, NH 03302-3420
Website:https://www.gsmr.org/
Neat Lakes Student Loans
Part Hours: M-F: 7:00 AM to 9:00 PM (CT)
Telephone: 1-800-236-4300
Mailing Address:
Great Lakes
P.O. Box 7860
Madison, QI 53707-7860
Website: https://mygreatlakes.org/educate/
Read More nearly Bang-up Lakes
MOHELA Student Loans
Part Hours:
Chiliad-Th: 7:00 AM - 9:00 PM (CT)
F: 7:00 AM - 5:00 PM (CT)
Electronic mail
Phone: i-888-866-4352
Mailing Accost:
MOHELA
633 Spirit Drive
Chesterfield, MO 63005-1243
Website: https://world wide web.mohela.com/
Read More about MOHELA
Navient Student Loans
Office Hours:
Chiliad-TH: 8:00 AM - 9:00 PM (EST)
F: 8:00 AM - eight:00 PM (EST)
Electronic mail
Phone:1-800-722-1300
Mailing Accost:
Navient has multiple mailing addresses that stand for to different loan types. Bank check here to find out where to direct your correspondence.
Website: https://www.navient.com/
Read More than about Navient
Nelnet Student Loans
Part Hours: Open 24/7
Phone: one-888-486-4722
Mailing Address:
Nelnet
P.O. Box 82561
Lincoln, NE 68501-2561
Website: https://world wide web.nelnet.com
Read More well-nigh Nelnet
OSLA Servicing
Part Hours: M-F viii:00 AM - five:00 PM (CT)
Phone:i-866-264-9762
Mailing Address: (for general correspondence)
OSLA
P.O. Box 18475
Oklahoma Urban center, OK 73154-0475
Website: https://public.osla.org/
Frequently Asked Questions:
What do I do if I have a problem with my loan servicer?
You have a few options available to you if you're non getting anywhere with your student loan servicer.
Offset, contact the Federal Educatee Aid Ombudsman Group. They can help yous communicate your concerns to your servicer and assist you with resolving disputes fairly.
If the Ombudsman grouping doesn't adequately accost your concerns for some reason, then y'all can submit a complaint to the Consumer Fiscal Protection Bureau. They will route your complaint to your servicer to prompt a faster resolution.
Information technology'south important to note that both groups volition ask if you've contacted your student loan servicer to work out your issue straight. Therefore, make sure you've done everything you tin with your servicer before moving frontward.
I was recently contacted by a company that offered to help me enroll in an income-based repayment plan and/or consolidate my federal loans for a fee. Is this legit?
It'southward important to know that you never accept to pay a fee to change your payment programme or consolidate your federal pupil loans. Your student loan servicer tin can help you accomplish all of these things for free. Contact your loan servicer direct.
It looks similar my federal educatee loan servicer changed. How do I know that'southward not a scam?
Federal student loans may sometimes be transferred to new servicers. If that happens, look for a welcome letter or email from your new servicer. Yous may or may non receive notification from your previous servicer.
Yous can besides check your account in the National Student Loan Data Organisation to verify the switch.
Once yous have verified the alter, begin making payments to your new servicer as directed. In that location should be no changes in the terms of your loan.
What does information technology mean if my loan is being transferred to some other servicer?
This sounds like a big deal, only it shouldn't take much bear on on your loan. All it ways is that the company that used to administer your loan is handing it over to a different company. (All federal loan servicers take to exist ok'd by the federal government.)
It won't change your interest rate, payment plan, monthly payment, or any of the other details that matter well-nigh.
Only you should still pay shut attention to whatsoever mail you lot get from your old loan servicer and the new 1. You might have to change where you ship your payment and yous'll desire to double-check that all your payments were properly logged during the transfer. Mistakes are rare, simply they do happen.
How do I find information near my federal Perkins Loan?
Call the schoolhouse that issued you the Perkins loan. The school may be the servicer. If non, they can straight yous to the advisable party.
How do I detect information about my Federal Family unit Education Loan (FFEL) Programme loan?
Contact your lender directly. If you lot don't know who it is, yous should exist able to find out on your loan statements or your credit report. Yous can get a gratis re-create of your credit written report at AnnualCreditReport.com.
Source: https://www.nitrocollege.com/student-loan-servicers
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